FRXSH® Servicing
ChefTools is the exclusive distributor for FRXSH® Vertrieb AG, Switzerland.
We are the authorised FRXSH repair & service partner in the UK.
The standard service charge is £250.00 ex VAT.
- We will thoroughly clean and inspect the whole machine.
- Service kit parts replaced.
- PAT tested class 1.
- Machine tested with frozen product before return.
- In most cases, other parts will need replacement to get the machine fully functional.
- The costs of replacement parts are not included in the standard service charge and are charged separately.
Please download this form, complete and return with the machine.
Timescale
- We can usually service a machine and have it back to you within 48 hours of receiving.
- We can provide a quote before proceeding with any repair work that we identify as necessary during the inspection of the machine, however this will delay the service process.
- Alternatively, for a faster turnaround our engineers can go ahead and complete all the work without quotation.
Service Terms
- Please note: when you send a machine to us for service, you agree that all main components and parts are removed and tested for faults.
- If faults are found new replacement parts are fitted and the machine is PAT tested.
- In no circumstance can we refit the old faulty parts into the machine and send the machine back to you if you decline to pay the service invoice for whatever reason.
- In the event that you do not pay your invoice within 4 months of receipt, any machines we have in our possession may be disposed of at our discretion.
Payment
- Please note: we do require payment after machine service and prior to return delivery.
- We accept card payment by telephone or BACS/bank transfer.
- All payment details are included at the botom of the pro forma invoice issued when a service is completed
Please note: We also repair and service other brands of Frozen Food Processors – see Chef Tools Servicing
