Chef Tools Servicing
FRXSH Vertieb AG supplies us with parts that are compatible with these Pacojet® models:
- Pacojet® 1
- Pacojet® 2
- Pacojet® 2 PLUS
- Pacojet® Junior
The standard service charge is £250.00 ex VAT.
- We will thoroughly clean and inspect the whole machine.
- Service kit parts replaced.
- PAT tested class 1.
- Machine tested with frozen product before return.
- In most cases, other parts will need replacement to get the machine fully functional (e.g. clutch/belt/blade holder/mainshaft, etc).
- The costs of replacement parts are not included in the standard service charge and are charged separately.
- If your machine is more than 10 years old we will advise you before service.
Please download this form, complete and return with the machine.
Timescale
- We can usually service a machine and have it back to you within 48 hours of receiving.
- We can provide a quote before proceeding with any repair work that we identify as necessary during the inspection of the machine, however this will delay the service process.
- Alternatively, for a faster turnaround our engineers can go ahead and complete all the work without quotation.
Service Terms
- Please note: when you send a machine to us for service, you agree that all main components and parts are removed and tested for faults.
- If faults are found new replacement parts are fitted and the machine is PAT tested.
- In no circumstance can we refit the old faulty parts into the machine and send the machine back to you if you decline to pay the service invoice for whatever reason.
- In the event that you do not pay your invoice within 4 months of receipt, any machines we have in our possession may be disposed of at our discretion.
Payment
- Please note: we do require payment after machine service and prior to return delivery.
- We accept card payment by telephone or BACS/bank transfer.
- All payment details are included at the bottom of the pro forma invoice issued when a service is completed.
Sending Your Machine
- When sending your machine to us, please box and ensure it is well protected.
- Include your company name, address, contact email, telephone number.
- Please include the blade, spray guard (black rubber) and beaker holder.
- Courier companies such as DHL or the Royal Mail Parcelforce deliver to us daily.
Guide weight
- Pacojet® 1 = 14Kg
- Pacojet® Junior = 14Kg
- Pacojet® 2 = 18Kg
- Pacojet® 2 PLUS = 18Kg
Send your machine via courier to us at:
Chef Tools
Gore House
Stambridge
Essex SS4 2DA
If you have any questions please contact us on 01702 258 639.
